GENERAL TERMS AND CONDITIONS

COMPANY IDENTITY

ODIN

Halle-Dorp 104, B-2980 Zoersel

0032 484 144 858

joeri@odinwooddesign.com

BE 0638 846 255

 

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1.scope

Each order placed with ODIN ("the Seller") by a visitor of the website www.odinwooddesign.com ("the Customer") is governed by these terms and conditions.

When placing an order, the Customer must accept these terms and conditions. By doing so, the Customer acknowledges and agrees that these terms and conditions apply to the exclusion of all other terms and conditions.

 

2. Offer

Any offer made on www.odinwooddesign.com is valid as long as the stock lasts and may at all times be adapted by the Seller. The Seller cannot be held liable in case a good is not available.

The photographs and texts illustrating and describing the goods on www.odinwooddesign.com are not binding and for information purposes only. Except in case of wilful misconduct and gross negligence, the Seller shall not be held liable in case of errors or omissions in the photographs and texts.

 

3. Order

All products can be ordered by clicking through to the shop section. The product will be added to your cart only after confirming the right specifications such as quantity, colour, wood, leather type etc. and clicking the add button. There is no quantity limit. Once your product is added the client can follow up to the checkout by clicking on the cart section and overviewing the order. After filling out the shipping and contact info the shopper can continue to the payment procedure. Extra cost will be added for shipping. See info at delivery and execution of the agreement. After confirming the billing and card info the client can order and pay via MasterCard, Visa or American Express. All transactions are secure and encrypted, and we never store your credit card information. Payments are processed through Stripe. Payment information is also governed by  Stripe's privacy policy.

 

4. Delivery and execution of the agreement

Deliveries can be made to an address in Belgium, the Netherlands, Germany, Luxemburg and France.

Orders shall be delivered within 15 days to the delivery address specified by the Customer when placing its order or the DPD parcel shop closest to said address.

Deliveries are made by DPD parcel service. Orders for Belgium and France shall be delivered to the delivery address specified by the Customer according to the DPD procedures.

Orders for Germany, the Netherlands and Luxemburg shall be delivered to the DPD parcel shop closest to the delivery address specified by the Customer.

For deliveries in Belgium a delivery charge of seven Euro fifty cent (9,5) exclusive of VAT is applied.

For deliveries in the Netherlands a delivery charge of nine Euro fifty cent (9,5) exclusive of VAT is applied.

For deliveries in Germany a delivery charge of fourteen Euro (14) exclusive of VAT is applied.

For deliveries in Luxemburg a delivery charge of nine Euro fifty cent (9,5) exclusive of VAT is applied.

For deliveries in France a delivery charge of twenty four Euro (24) exclusive of VAT is applied.

If after delivery of the order, the Customer notices faulty goods or any other issue, the Customer must inform the Seller without delay via joeri@odinwooddesign.com, but at the latest within 2 months from the discovery of the default.

The risk of loss or damage passes on to the Customer on receipt of the goods by the Customer.

 

5. Reservation of ownership

The ownership of the goods remains with the Seller until full payment of the goods.

 

6. Right of withdrawal

The Customer has the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which the Customer acquires, or a third party other than the carrier and indicated by the Customer acquires, physical possession of the goods.

To exercise the right of withdrawal, the Customer must informs the Seller ODIN, Halle-Dorp 104, B-2980 Zoersel. Tel. 0032 484 144 858. Email: joeri@odinwooddesign.com, of its decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). The Customer may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for the Customer to send its communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

If the Customer withdraws from this contract, the Seller shall reimburse to the Customer all payments received from the Customer, including the costs of delivery (with the exception of the supplementary costs resulting from the Customer's choice of a type of delivery other than the least expensive type of standard delivery offered by the Seller), without undue delay and in any event not later than 14 days from the day on which the Seller is informed about the Customer's decision to withdraw from this contract. The Seller will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement.

The Seller may withhold reimbursement until the Seller has received the goods back or the Customer has supplied evidence of having sent back the goods, whichever is the earliest.’.

If the consumer has received goods in connection with the contract:

The Customer shall send back the goods or hand them over to the Seller without undue delay and in any event not later than 14 days from the day on which the Customer communicates its withdrawal from this contract to the Seller. The deadline is met if the Customer sends back the goods before the period of 14 days has expired.

The goods must be returned in the original packaging, with all accessories and accompanied by the invoice or order confirmation.

The Customer will have to bear the direct cost of returning the goods.

The Customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. This means that the Customer may only handle the goods in the way that the Customer would be allowed to use the goods in an offline shop.

There is no right of withdrawal for the supply of goods made to the Customer’s specifications or clearly personalized.

 

7. Price

All prices are indicated in euros and inclusive of VAT and other taxes but excluding delivery charges.

The Seller may apply delivery charges in which case this is separately indicated on the website.

 

8. Payment and sanctions in case of late payment

The Seller accepts the following payment methods: Bank Transfer.

In case of late payment, the Customer is liable, by law and without notice of default, to pay a yearly interest of 5% on the outstanding amount and a lump sum compensation of 10 %on the outstanding amount, with a minimum of € 25 per invoice.

 

9. Warranty

The Customer benefits from a legal warranty as defined in the Civil Code. This legal warranty is valid from the day the good was delivered to its first owner.

To benefit from the legal warranty, the Customer must be able to provide the original invoice/receipt.

In case of defect, the Customer must inform the Seller as soon as possible and in any case within two months after discovery of the defect.

The legal warranty does not apply to defects resulting from accidents, negligence, inappropriate use, non-respect of the instructions for use, modifications to or adaptations of the good, lack of maintenance or any other incorrect use by the Customer.

 

10. Privacy and cookies

The Seller abides by the provisions of the Belgian Data Protection Act of 8 December 1992. 

Please consult the Seller's privacy and cookie policy for more information on how the Seller processes personal data of its Customers.

 

11. Evidence

The Customer acknowledges and agrees that electronic communications and back-ups constitute proof of transactions between the Customer and the Seller.

 

12. Force majeure

The Seller shall not incur any liability for any losses or damages of any nature whatsoever incurred or suffered by the Customer if and to the extent such losses or damages are caused by a force majeure event. 

 

13. Severability

The invalidity or unenforceability of any provisions of these terms and conditions shall not affect the validity or enforceability of any other provision of these terms and conditions, which shall remain in full force and effect.

 

14. Applicable law

These terms and conditions are governed by Belgian law.